Assistant Covenants Manager

POSITION OVERVIEW

Primarily responsible for supporting the administration and enforcement of community covenants while assisting the Covenants Manager in overseeing inspection activities, compliance processes, and resident relations. Conducts property inspections, coordinates enforcement actions, and provides guidance to residents to ensure compliance with Association governing documents. Serves as second-in-command to the Covenants Manager and assumes leadership responsibilities in their absence. This position supports daily operations and is intended to develop the knowledge and experience necessary to assume full Covenants Manager responsibilities. This position is non-exempt under the Fair Labor Standards Act.

PRIMARY JOB FUNCTIONS

Covenants Enforcement

• Assists the Covenants Manager in conducting exterior property inspections of residential lots, unit exteriors, and common areas to ensure compliance with Association rules and regulations.
• Coordinates and participates in routine, seasonal, and complaint-driven inspections.
• Investigates complaints, documents findings, determines appropriate enforcement action, and prepares violation notices and related correspondence.
• Documents inspections, complaints, violations, and enforcement activities; maintains accurate records and case files; reviews notices and reports for accuracy and consistency.
• Ensures fair, consistent, and uniform application of rules, policies, and enforcement procedures.

Resident Relations

• Responds to resident inquiries regarding covenant compliance and enforcement matters.
• Provides guidance to homeowners, residents, and contractors regarding governing documents, compliance requirements, and processes.
• Maintains a professional, courteous, and customer-focused approach when communicating with residents and resolving sensitive issues.
• Provides information and resources necessary to support resident requests.

Leadership and Department Support

• Assists Covenants Manager with prioritizing daily operations, inspection activities, and workload management.
• Provides guidance, support, and training to other staff as assigned.
• Promotes consistency in inspections, communication, documentation, and enforcement decisions.
• Serves as acting department lead in the absence of the Covenants Manager.

Compliance Administration

• Assists with hearings, appeals, due-process requirements, and related compliance activities.
• Supports preparation of Board of Directors meeting materials and attends meetings as needed.
• Assists with resale inspections and resale disclosure processes.

Reporting and Administrative Support

• Tracks enforcement activity, performance metrics, and department initiatives for board review.
• Prepares correspondence and supporting documentation for residents, committees, management, and the Board of Directors.
• Follows Association policies and procedures and performs other duties as assigned.

QUALIFICATIONS

• Two or more years of experience in covenant enforcement, HOA/community association management, compliance administration, property management.
• Demonstrated ability to work independently and collaboratively while managing multiple priorities.
• Strong customer service orientation with the ability to communicate effectively and professionally with residents, staff, committee members, and Board members.
• Demonstrated professionalism, sound judgment, discretion, and the ability to resolve issues tactfully and effectively.
• Valid driver's license with an acceptable driving record and the ability to operate Association-owned vehicles.
• Demonstrated initiative and ability to assume leadership responsibilities with minimal supervision.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and verbal communication skills, including the ability to prepare reports, correspondence, and presentations.
• Ability to interpret, apply, and explain governing documents, architectural guidelines, policies, and procedures consistently and fairly.
• Strong organizational, time-management, and recordkeeping skills with a high degree of accuracy and attention to detail.
• Ability to review documentation, evaluate enforcement actions, and exercise sound judgment.
• Positive and proactive problem-solving approach.
• Proficiency in Microsoft Word, Outlook, and Excel; experience with SmartWebs is preferred.
• Ability to speak effectively before residents, committees, and staff groups.

POSITION DISTINCTION

This position bridges the gap between Covenants Inspector and Covenants Manager by combining field inspection responsibilities with administrative support and leadership development. The Assistant Covenants Manager is expected to operate with a higher level of judgment, independence, and responsibility, and must be prepared to assume increased leadership responsibilities over time.

Pay: $32.00 - $34.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person