Assistant CRM Manager

Shape smarter customer relationships. Build loyalty that lasts.

At Super Turtle, we believe great customer relationships are built through insight, creativity, and meaningful experiences. As our Assistant CRM Manager, you will play a key role in strengthening how we engage, retain, and grow our customer base across our retail business.

This is an opportunity for a CRM professional who wants to move beyond campaign execution and contribute to a more strategic customer loyalty agenda. You will work with customer data, loyalty initiatives, partner campaigns, and cross-functional teams to create experiences that are relevant, measurable, and commercially impactful.

The impact you will create

• Join a growing commercial and marketing environment where CRM, loyalty, and customer insight directly support business growth.
• Work closely with Rabbit Rewards and internal partners to bring customer engagement ideas to life.
• Design and manage customer lifecycle initiatives across acquisition, engagement, retention, and reactivation.
• Develop CRM campaigns, member promotions, targeted offers, and personalized communications that encourage stronger customer engagement.
• Analyze customer behavior, purchasing patterns, campaign response, loyalty performance, and customer segments to identify growth opportunities.
• Turn CRM insights into clear recommendations, performance reports, and practical actions for management and business teams.
• Collaborate with Rabbit Rewards, Marketing, Merchandising, Operations, IT, and other stakeholders to deliver seamless customer experiences.
• Improve CRM processes, loyalty program effectiveness, member benefits, and customer touchpoints through continuous learning and market awareness.

What will help you succeed

• Bachelor’s or Master’s degree in Marketing or a related field.
• 5–8 years of experience in CRM, loyalty management, partnership marketing, retail, shopping mall, or department store business.
• Strong analytical ability and confidence working with customer data, campaign performance, and loyalty KPIs.
• Experience developing CRM campaigns, lifecycle activities, member benefits, promotions, or personalized offers.
• Good communication and stakeholder management skills, with the ability to coordinate across multiple teams.
• A customer-first mindset, commercial curiosity, and interest in market, competitor, and loyalty trends.

Bring your CRM thinking to a role where your ideas can influence real customer behavior.
If you are passionate about loyalty, customer analytics, and building stronger customer experiences, we invite you to apply and grow with Super Turtle.