Assistant CRM Manager

Uni-China (Business) Management Ltd. (“the Group”) and its subsidiaries have rooted in Hong Kong for approximately 30 years, being responsible for the operation and management of diverse businesses and adept at creating and maximizing values to the business itself and the society via revitalization projects.

The Group is a conglomerate with around 20 brands, covering diversified business areas which ranges from fresh food, revitalization of fresh markets, supermarket, food and beverage, project management, innovative technology and CRM solutions, integrated marketing to intelligent storage service with automated robotics technology.

Currently, the Group has approximately 1,000 stores locating in Hong Kong with nearly 5,000 employees. With a tailor-made management system, the Group has maintained a leading position in the industry.

Responsibilities:

• Markets CRM Ownership: Independently manage daily CRM operations, loyalty workflows, and reward/gift inventory across multiple market locations.
• Data-Driven Campaigns & Sales Growth: Design targeted segmentation campaigns based on customer behavior to directly enhance member sales and repeat visits.
• Reporting & ROI Analysis: Leverage a strong data mindset to track campaign ROI, analyze customer trends, and turn raw data into actionable business insights.
• Management Reporting & Presentation: Prepare comprehensive CRM performance reports and regularly present strategies, insights, and campaign ROI to management to guide business decisions.
• Frontline & Stakeholder Collaboration: Train market frontline staff on CRM tools and coordinate with external vendors, agencies, and internal teams to ensure seamless execution.

Requirements:

• - Experience: Degree in Marketing, Business, Statistics, or related disciplines with 3–5 years of CRM / Loyalty Program experience (Title depends on candidate experience).

  - Data & Presentation Skills: Proven data mindset with hands-on experience in generating analytical reports and presenting strategic insights to upper management.

  - Capabilities: Highly independent, proactive, with strong business acumen to drive measurable sales growth.

  • Industry & Technical: Experience in Retail, FMCG, or Malls preferred; proficient in CRM systems and MS Excel (advanced analysis).
    - Skills: Proficient in MS Excel, PowerBI and CRM system operations; fluent in Cantonese and English.

Job Offers:

• Competitive Salary Package
• Guaranteed Double Pay
• Group Medical Scheme
• Birthday Leave
• Marriage Leave