Assistant Customer Relationship Manager

We are looking for an experienced candidate to engage and develop relationships with industry associations, VIPs and develop the hosted buyer program for our largest portfolio in

Food & Hospitality - Asia.

The role will be responsible for engaging with key customers by building and preserving trusting relationships with the best food buyers in the region. Identifying opportunities to grow the ‘best-in-kind’ customer base and build relationships with new buyers will be critical to this role. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Conceptualise strategic development for Hosted Buyers Program & Buyer engagement campaigns

Work closely with marketing team on promoting and delivering buyer engagement campaigns

Collaborate with Sales team to identify potential buyers and curate exclusive networking opportunity

Strong and proactive follow up with identified VIPs and industry associations to ensure their attendance to our events

Build new leads and maintaining positive business relationships with key customers

Provide customers with timely update on the latest development of our events

Collate and maintain the customer database in a systematic way with accuracy

Understand and address industry trends and customer needs

Understand the business matching requirements of customers, explore and line up business matching opportunity

Assist coordination of delegation and buyers program at physical events

Maintain regularly an up-to-date CRM of contacts and ensure all supporting software is updated

Informa is a leading international events, intelligence and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Divisions

Informa is organized into five operating divisions, each with a distinct focus and dedicated management team:

Informa Connect

Informa Intelligence

Informa Markets

Informa Tech

Taylor & Francis

Our divisions work deeply with customers in specialist markets, from Life Sciences to Artificial Intelligence, Health & Nutrition to Private Equity, Aviation to Beauty & Aesthetics and more.

Through hundreds of leading brands, our divisions operate events and exhibitions, deliver intelligence-based products and data-driven services, convene communities in person and digitally and provide access to cutting-edge research.

About Informa Markets

Informa Markets creates platforms for international markets to trade, innovate and grow.

Through over 500 leading brands, our exhibitions, specialist digital content and data solutions allow customers operating in specialist markets to meet and trade, and for their businesses and markets to thrive.