Assistant, Customer Service (3 months contract)

Responsibilities:

• Process policy servicing admin tasks independently with zero error and within target turnaround time.
• Provide efficient and effective support to Life policy administration operations.
• Report and escalate any daily operations issues and propose feasible solution for management review.
• Handle on printing and correspondence functions
• Provide administrative support, including applications & documents handling, client file maintenance, filing etc
• Coordinate with both internally and externally parties.
• Assist Department Head / colleagues with ad-hoc tasks as assigned

Requirements:

• Holder of a diploma in any discipline or above
• Industry designations preferred but not required (e.g. LOMA programs)
• Minimum 3 years’ experience in operation of policy servicing, office, administration or equivalent roles
• Insurance working experience preferred
• Good command of both written and spoken in English & Chinese
• Good PC skills, knowledge in AS400 is preferable.
• Good interpersonal and communication skills
• Self-motivated, detail-oriented and positive mind set
• Able to work independently and communicate effectively across multiple disciplines.
• Teamwork and collaboration.

Interested candidates are invited to submit the application online with detailed resume stating educational background, working experience, current and expected salaries, and contact number.

Personal data collected will be used for recruitment purposes.

Personal data of unsuccessful applicants may be retained up to two years only.

Aegon Asia provides equal employment opportunities for employees and applicants throughout the employment lifecycle, including recruitment and selection, promotions, transfers, training and development, compensation and benefits, performance management, disciplinary procedures, Company-sponsored social and recreational programs and termination. No one will be discriminated against because of race, color, religion, age, national origin, sexual orientation, gender identity, pregnancy, family circumstances, physical or mental disability, marital status, participation in the uniformed armed services or any other status protected by law.