Assistant, Customer Service

Are you a customer-focused and detail-oriented individual who enjoys working in a fast-paced environment? Join our dynamic Customer Service team and be part of a company that values teamwork, operational excellence, and customer satisfaction.

As an Assistant, Customer Service, you will play a key role in supporting daily operations by managing customer orders, coordinating deliveries, and ensuring smooth communication between customers and internal departments.

What You'll Be Doing

• Process and manage customer orders accurately to ensure timely delivery
• Communicate closely with customers to provide order updates and resolve delivery-related issues
• Coordinate with internal departments to support efficient order fulfilment and logistics operations
• Monitor delivery schedules, approvals, and outstanding purchase orders to maintain smooth operations
• Maintain accurate records of purchase orders, inventory levels, and shipment status
• Work closely with the Procurement team to ensure adequate stock availability and timely replenishment
• Monitor inbound and outbound shipments and proactively alert relevant teams on delays or stock shortages
• Support the Sales team by highlighting unusual demand trends and shipment concerns
• Maintain and update the E-sales portal and prepare customer stock consumption reports
• Review inventory levels regularly to ensure healthy stock management
• Handle customer and intercompany orders, shipment coordination, and related documentation efficiently and accurately

What We're Looking For

• Diploma or equivalent qualification
• Prior experience in customer service, sales coordination, order management, or logistics coordination
• Knowledge of inbound and outbound shipment arrangements
• Proficient in Microsoft Office applications
• Good interpersonal and communication skills
• A proactive, organised, and customer-oriented mindset
• Ability to work independently and collaboratively in a team environment

If you are passionate about customer service and enjoy coordinating operations in a dynamic environment, we would love to hear from you