Assistant Customer Service

Assistant Customer Service | Quezon City | Onsite

Looking for a role where you can build your Customer Service and Administrative skills? Join our team!

We are looking for a detail-oriented and organized Assistant Customer Service professional to provide customer support while handling day-to-day administrative and clerical operations. This role is ideal for someone with strong communication skills who is comfortable balancing customer-facing responsibilities with documentation, order processing, reporting, and administrative tasks.

What You'll Do

• Answer customer calls and respond to inquiries and concerns promptly and professionally.
• Provide basic information regarding the company's products and services.
• Process customer orders, determine charges, and monitor billings and payments.
• Handle customer complaints and returns and escalate concerns when necessary.
• Coordinate customer concerns with supervisors, managers, and sales representatives.
• Prepare invoices and assist with bidding preparations.
• Ensure customer orders are properly processed and completed.
• Prepare, update, and maintain various reports and records.
• Perform clerical tasks such as data encoding, filing, and documentation.
• Assist with hotel bookings and travel-related arrangements.
• Provide receptionist support and assist with other administrative tasks as assigned.

What We're Looking For

• Graduate of any four-year course, preferably Accounting, Business Administration, Marketing, or a related field.
• Background in basic Accounting subjects is an advantage.
• Comfortable handling approximately 25% receptionist duties and 75% clerical/administrative work.
• Proficient in Microsoft Word and Microsoft Excel.
• Strong communication, customer service, and interpersonal skills.
• Detail-oriented with good organizational and coordination skills.
• Able to multitask and work effectively under pressure.
• Willing to work beyond regular office hours when necessary.

Work Details

Location: Quezon City
Work Setup: Onsite
Available Position: 1
Benefits: To be discussed

Key Skills & Keywords

Customer Service | Administrative Support | Clerical | Order Processing | Data Encoding | Billing | Invoicing | Reports | Filing | Receptionist | Microsoft Excel | Microsoft Word | Customer Support

Ready to grow your career in Customer Service and Administration? Apply now!