Assistant Customer Service Manager (1 Year Contract)

Purpose of the role:

The Assistant Customer Service Manager (Contractor) manages order processing and supply chain operations for domestic and export customers, ensuring accurate orders, on-time deliveries, and excellent customer service. The role works closely with customers, Sales, and Supply teams to support smooth operations and effective order fulfillment through EDI and related processes.

Job Responsibilities:

• Manage end-to-end customer order processing, from order receipt through delivery confirmation and invoicing, ensuring accuracy, timeliness, and compliance with company standards.

• Collaborate closely with Sales, Supply Chain, Finance, Logistics, and Third-Party Logistics (3PL) providers to ensure seamless execution of customer orders and operational activities.

• Monitor order fulfillment and delivery performance, proactively identifying and resolving service-related issues to maintain high customer satisfaction levels.

• Oversee the management of product returns, customer claims, credit notes, and inquiries, ensuring timely resolution and adherence to company policies.

• Maintain and update customer master data, pricing information, and promotional records to ensure data integrity and process accuracy.

• Prepare and analyze sales order, operational, and service performance reports to support business planning, decision-making, and continuous improvement initiatives.

• Identify and implement process improvement opportunities to enhance operational efficiency, service quality, and customer experience.

• Provide regular weekly and monthly reports on sales orders, delivery performance, and order fulfillment status, including analysis of missed or delayed deliveries and recommended corrective actions.

• Ensure full compliance with company policies, standard operating procedures, and internal controls across all customer service and order management activities.

• Support cross-functional initiatives and projects aimed at improving supply chain effectiveness, customer service performance, and overall business results

Job Requirements:

• Bachelor or Master Degree in Business / Management / Supply Chain or related discipline

• 2-3 years of experience in Order processing and Implant Data

• Experience in FMCG, consumer goods companies.

• Hands-on experience with JDE, SAP, or other ERP systems.

• Experience in coaching and developing people.

• Experience leading cross-functional teams.