Assistant Customer Service Manager

Job Responsibilities:

• Taking of overall users’ satisfaction; pre- and post-sale
• Managing both in house and outsource customer service team
• Monitoring all tiers of CS, assess team performance, providing regular feedback and instituting performance enhancement strategies and increase efficiency
• Coordinate with other department or party to solve issues from users
• Manage announcement of routine or critical service
• Perform ad-hoc duties as assigned

Job Requirements:

• Bachelor’s Degree in any filed
• At least 4 years of experience in Customer Service, with at least 1 year in a supervisory or managerial role
• Strong leadership and problem-solving skills
• Good coordination skills with excellent customer service mindset
• Detail-minded, self-motivated and able to work under pressure
• Good command of written & spoken in English & Thai
• Proficient in MS Office including Word, Excel

We offer competitive package to the successful candidates. Interested parties please send your full CV with current and expected salary in MS Word format to the Head of Human Resources & Administration.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Personal data collected will be treated in strict confidence and used only for recruitment-related purpose. Applicants who have not heard from us within four weeks may consider their applications unsuccessful. All personal data will be destroyed after 6 months.