Assistant Customer Service Manager

Company Description

Electric Library (Malaysia) Sdn. Bhd. is a Malaysian technology company with over three decades of experience delivering innovative digital solutions to organizations across the public and private sectors. We help organizations accelerate their digital transformation journey through end-to-end solutions in digitization, digitalization and enterprise digital transformation. Our expertise spans AI-powered business solutions, Enterprise Document Management Systems, Knowledge Management, Asset & Inventory Management, RFID file and asset tracking, smart workplace technologies and fully integrated turnkey solutions. From consultation and system design to implementation, integration, cloud hosting and long-term support, we provide comprehensive solutions that enable organizations to work smarter, improve operational efficiency and unlock the full value of their information and assets.

Role Description

This is a full-time on-site role for an Assistant Customer Service Manager at Electric Library (Malaysia) Sdn. Bhd. located in Cyberjaya. The Assistant Customer Service Manager will be responsible for managing customer satisfaction, overseeing customer service operations, mentoring young team members, providing customer support, utilizing sales and marketing skills for telemarketing purposes and effective communication on a day-to-day basis.

Qualifications

• Customer Satisfaction, Customer Service Management and Customer Support skills
• Analytical Skills
• Effective Communication skills
• Experience with tender / sebutharga exercises
• Strong customer service experience
• Ability to work well in a team and independently
• Strong problem-solving abilities
• Bachelor's degree in Business Administration or relevant field
• Information Science Background will be an added advantage
• Must have experience in cold calling and telemarketing services