Assistant Customer Services Manager – Airfreight Export

CN Logistics Limited (Stock code: 2130.HK) Established in 1991, CN Logistics is a well-established international logistics solutions provider with core business of providing air freight forwarding services and distribution and logistics services in relation to fashion products and fine wine, primarily focusing on high-end fashion (including luxury and affordable luxury) products. According to the CIC Report, the Company ranked first in the distribution and logistics market for high-end fashion products in both the PRC and Hong Kong in 2019.

You are welcome to visit our website at www.cnlogistics.com.hk.

Currently, we are looking for capable candidates:

Assistant Customer Services Manager – Airfreight Export

Responsibilities:

• Resolving complaints, service issues, and complex queries promptly while ensuring high customer satisfaction

• Maintain accurate records, invoicing accuracy, and monitor shipment status where relevant

• Enhances customer experience to achieve targets and retain VIP customers

• Investigate with all stakeholders for irregularity cases and advise timely updates to customers

• Addresses the abnormalities of oversea agents / customers’ behavior, or the operations irregularity to the Manager in a timely manner

• Handles shipment enquiries and providing quotations for customers and overseas agents

• Coordinate end-to-end freight processes, including bookings, documentation, tracking/visibility updates, and liaison with carriers, overseas agents, operations, sales, and vendors

• Performs ad. hoc. tasks as assigned. And act as deputy for the Customer Services and Development Manager during his/her absence

Requirements:

• Tertiary level educational qualification
• Training certification of related industries
• Minimum 4 years operational experience with not less than 2 years at supervisory level in freight forwarding company
• Customer service experience is a must
• Knowledge in Cargo Claims is preferred
• Well-developed interpersonal skills. Ability to relate to all levels, both inside and outside the organization
• Excellent command of written and spoken English and Chinese (Cantonese and Mandarin)
• Candidates with less experience could be consider for Senior Customer Services Supervisor

Benefits:

• Double Pay
• Birthday Leave
• Medical Insurance
• Training Allowance

Attractive remuneration package and excellent career development opportunities will be offered to the successful candidate.  For Interested parties, please apply with a detailed resume stating present and stating present and expected salary by clicking "Apply Now".  You are welcome to visit our website at www.cnlogistics.com.hk.

Personal data collected will be used for recruitment purposes only and be treated in strict confidence.  We treat all applicants for employment in the same way, regardless of age, gender, marriage and civil partnership, race, disability, religion or belief.