Assistant Customer Services Manager - Facility Services

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Lok Ma Chau, New Territories

Language: English & Chinese

What you’ll do

• Develop and implement customer service strategy aligned with organizational goals and values
• Oversee end-to-end customer service processes, ensure optimal service standards and effective front desk management
• Manage all phases of event planning, from strategy and logistics to execution and performance review
• Recruit, train and supervise event staff to ensure consistent brand image and excellent customer service
• Prepare management reports and attend meetings as required
• Perform ad-hoc tasks as assigned

Key qualifications

• Degree holder in Hospitality Management, Business Administration or related disciplines
• Minimum 5 years’ experience in customer service or event management
• Proficiency in using customer service management software, event management tools and CRM systems

Personal skills you excel

• Strong in customer service principles, event planning and operations management
• Excellent communication, interpersonal and leadership skills and ability to work with people at all levels
• Customer-oriented with multi-tasking ability
• Good command of spoken and written English and Chinese

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.