Assistant / Deputy Manager - Dispatch

Job Overview

To manage end-to-end bill dispatch by ensuring timely submission of insurance, TPA, corporate, CGHS, ECHS, PSU, and credit patient claims with complete documentation, adherence to payer requirements, reduced deficiencies, and improved revenue realization.

Key Responsibilities

1. Dispatch Claim Submission Management

• Oversee daily dispatch of final bills, claim files, invoices, and supporting documents as per defined TAT.
• Ensure completeness of discharge summaries, approval letters, investigation reports, operation notes, bills, and mandatory claim documents before submission.
• Monitor pending dispatch cases, prioritize critical files, and ensure timely closure.
• Maintain proper dispatch registers, courier records, acknowledgments, and digital tracking systems.

2. Revenue Cycle Documentation Control

• Ensure all claims are submitted as per TPA, insurance, corporate, CGHS, ECHS, and contractual guidelines.
• Review document deficiencies, coordinate with billing, medical records, clinicians, and insurance teams for timely correction and resubmission.
• Minimize revenue loss due to delayed submissions, missing documents, or documentation errors.
• Monitor aging of undispatched bills and take corrective action for timely claim submission.

3. Team Supervision Process Improvement

• Supervise and guide dispatch executives to achieve departmental TAT and quality standards.
• Allocate daily work, monitor productivity, and ensure compliance with hospital SOPs.
• Conduct training on documentation requirements, payer updates, and process improvements.
• Implement systems to improve accuracy, reduce deficiencies, and strengthen dispatch controls.

4. MIS, Reporting Coordination

• Prepare and review daily, weekly, and monthly MIS reports on:
  • Total bills dispatched.
  • Pending dispatch and aging status.
  • Deficiency and resubmission status.
  • Claim submission TAT.
  • Revenue blocked due to pending documentation.
• Present key issues, trends, and improvement plans to management.
• Coordinate with Billing, TPA, Corporate, Finance, Medical Records, Nursing, and Clinical departments for smooth claim closure.

Required Skills Knowledge

• Strong knowledge of hospital Revenue Cycle Management (RCM), claim documentation, and dispatch processes.
• Expertise in TPA, insurance, corporate, CGHS, ECHS, and PSU claim submission requirements.
• Hands-on experience with Hospital Information System (HIS), document management systems, and MS Excel.
• Strong leadership, analytical, communication, and problem-solving skills.
• Ability to manage large claim volumes with high accuracy and within timelines.

Qualification Experience

• Graduate and related field.
• Minimum 3-8 years of experience for Assistant Manager in hospital bill dispatch, insurance documentation, or Revenue Cycle Management.
• Experience in handling a dispatch team and managing high-volume claim submissions in a multi-super specialty hospital.

Key Performance Indicators (KPIs)

• Achievement of claim dispatch TAT.
• Reduction in pending and aging dispatch cases.
• Reduction in claim deficiencies and resubmissions.
• Accuracy of dispatch documentation and MIS.
• Improvement in claim acceptance rate and faster revenue realization.
• Effective team productivity and process compliance.

Remuneration: As per industry standards

Why Join Us: At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.