Assistant Digital Business Analyst

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

• Understand business needs and expected outcomes for assigned features, with guidance from your mentor BA and Product Owner
• Gather, analyse, and document business requirements, user stories, and process maps for features on digital platforms e.g. Emma by AXA, Quest by AXA etc.
• Support digital journey design and refinement, from requirement clarification through to spotting improvement opportunities in user feedback or usage data
• Prepare and execute test cases and support User Acceptance Testing (UAT) ahead of release
• Use AI tools to speed up research synthesis, requirement drafting, and documentation, applying AI responsibly within governance and compliance requirements
• Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) within your product's scrum team

Qualifications:

• Bachelor's degree in Business, Information Technology, Actuarial Science, Finance, or a related discipline
• 0-1 years of relevant experience; fresh graduates are welcome to apply
• Basic understanding of business analysis techniques such as process mapping, user story writing, and UAT test case design
• Practical exposure to AI tools such as ChatGPT, Claude, or Gemini for research or documentation is an advantage
• Exposure to digital customer journeys (e.g. onboarding, policy servicing, or claims flows) is an advantage
• Insurance or financial services knowledge is an advantage
• Familiarity with Agile/Scrum ceremonies (stand-ups, sprint planning, retrospectives) is an advantage