Assistant Dormitory Manager (West)

Job Responsibilities:
Oversee the day-to-day operations of the migrant worker dormitory and ensure the site remains safe, secure, clean and operational.

Plan and coordinate manpower deployment, duty rosters, site inspections and daily operational activities.

Supervise Operations Executives, Admin Executives, Ground Workers and outsourced service providers.

Ensure compliance withapplicable regulatory requirements, company policies, SOPs and site procedures.

Conduct regular inspections of resident rooms, common areas, facilities, fire-safety provisions and surrounding areas.

Oversee resident occupancy, check-in/check-out, room movements, welfare matters, feedback and complaints.

Coordinate maintenance and rectification works and monitor contractors and vendors to ensure works are completed satisfactorily.

Oversee security, access control, housekeeping, hygiene, pest control and overall site condition.

Manage and respond to operational incidents and emergencies in accordance with the site's Emergency Response Plan (ERP).

Maintain accurate operational records and prepare reports, incident updates and other required documentation.

Liaise with residents, employers, contractors, government agencies and internal departments where required.

Support audits, regulatory inspections, emergency exercises and other operational initiatives.

Perform other operational duties as assigned by Management.

Requirements

Diploma or equivalent qualification in Operations Management, Facilities Management, Security Management, Building Services, Workplace Safety & Health or a related discipline. Relevant experience may be considered in lieu of formal qualifications.

Relevant supervisory experience, preferably in migrant worker dormitory operations, accommodation, facilities management, security, estate management or a similar 24/7operational environment.

Good leadership and people-management skills.

Able to handle operational incidents and make sound decisions under pressure.

Good communication, coordination and report-writing skills.

Familiarity with dormitory regulatory requirements and FEDA requirements would be an advantage.

CERT, First Aid, fire-safety, WSH or other emergency-response training would be advantageous.