Assistant Engineer (NOC)

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941), which ranks 53rd on the Fortune Global 500.

Our company strives to offer superior service experience and to become a first-class service provider in the development of digitalized and intelligent Hong Kong. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Department: Network and Service Operation Centre

In this position, you will:

• Provide daily network monitoring, management and service quality assurance for the Mobile and fixed network on a 24-hour basis
• Perform Tier 1 Troubleshooting and liaise with related parties to resolve any network issues
• Monitor the quality of the overall service, and take actions to rectify service degradations and service outages
• Provide technical support, customer service support and handle service enquiries
• Preparation of operation report, system and operation documentation if required

To be successful in this position, you should meet the following requirements:

• Degree or above in electronics/computer science, engineering or equivalent; other related disciplines may also be considered
• 2 years of relevant experience in telecom/mobile network operations
• Good operation excellence & communication skill
• Self-motivated, analytical and able to work under pressure
• Proficiency in MS word, Excel, PowerPoint
• With strong communication and interpersonal skills in English, Cantonese and Putonghua
• Strong initiative, customer-oriented and able to meet with quality services
• 7 X 24-hours (in 3 shifts) duty is required

When you work:

• 5 days work
• 8 hours/day

What you enjoy:

• Discretionary Performance bonus
• Life insurance
• Medical insurance
• Meal allowance
• Education subsidies
• Birthday gift
• Marriage leave
• Birthday leave

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.