Assistant Event Sales Manager

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club's customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job
You will:

1. Assist the Events Sales & Marketing Manager in the daily event sales with excellent service quality across Clubhouses & Racecourses, the Events Sales functions as specified:

• Handle incoming calls, enquiries, follow up on quotations, proposal, table booking agreement
• Conduct Telemarketing calls / Sales calls / Marketing Initiatives / Promotional Events in order to achieve budgetary financial individual and team targets and strengthen work relationship with Members
• Maintain standards, monitoring guests’ satisfaction and achieving set objectives
• Support the Club in maximizing events’ business including Banquet events, Table bookings in Banquet, Business Unit Events in Banquet and cross-promote other areas
• Support the Club in maximizing events’ business

2. Maintaining and managing the resources and assets:

3. Initiate requisitions while adhering to the budgeted expenses equipment, furniture and fixtures

4. Bring new ideas in products and services improvements

5. Deliver high service excellence and business performance

6. Perform any other related duties as and when assigned by the supervisor

About You
You should have:

• A university degree or higher diploma in Hospitality Management from a leading hospitality institution
• A minimum of 6 years of related experience for Events Sales Manager; 4 years of related experience for Assistant Events Sales Manager in a sizable and premium hospitality operation
• International hospitality experience is preferred
• Excellent people management practices with good communication skills
• Fluency in Cantonese and English. Mandarin proficiency is an advantage
• Supervisory experience in the field of Event Management

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.
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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via ••••@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.