Assistant Events Manager

Key Responsibilities

• Achieve departmental goals and contribute to catering revenue targets.
• Monitor account revenue and business production for corporate, social, government, and association segments.
• Identify and maximize upselling opportunities.
• Attend promotional events and actively promote the hotel's catering and event services.
• Conduct site inspections for prospective clients and events.
• Cross-sell hotel facilities and services, including other Shangri-La properties where applicable.
• Assist with catering revenue forecasting and business planning.
• Conduct market research and monitor competitor activities.
• Maintain accurate client profiles and utilize the Delphi account management system.
• Build and maintain strong client relationships through effective communication and sales activities.
• Collaborate closely with Sales and Events teams during negotiations and event planning.
• Attend pre-event and post-event meetings and perform post-event follow-up.
• Foster positive working relationships across departments.
• Ensure awareness of hotel hygiene and food safety standards.
• Undertake additional duties and special projects as assigned.

Requirements

• College graduate or Diploma in Hotel Management.
• Minimum 1 year of relevant work experience is an advantage.
• Proficiency in English and Bahasa Malaysia.
• Pleasant personality with strong interpersonal skills.
• Flexible and adaptable in a dynamic work environment.
• Demonstrated leadership potential.
• Strong competencies in business development, administration, communication, and event management.