Assistant Events Manager / Operations Supervisor

About the Role

1-Group is looking for a highly organised and hands-on Assistant Events Manager / Operations Supervisor to support the planning and execution of events while overseeing on-ground banquet operations.

This role combines event coordination, client servicing and operational supervision, ensuring that every event is planned effectively and delivered seamlessly. The ideal candidate will have a strong understanding of banquet operations, excellent attention to detail and the ability to lead a team in a fast-paced hospitality environment.

Key Responsibilities

Events Management

• Assist in planning and coordinating the end-to-end execution of banquets, weddings, corporate events, private functions and other events.
• Coordinate with clients and internal stakeholders to understand event requirements and ensure all details are accurately communicated.
• Prepare and review event briefs, function sheets, floor plans, event timelines and operational requirements.
• Coordinate with the kitchen, service, bar and other relevant departments to ensure all event requirements are aligned.
• Assist with event planning, setup, execution and teardown.
• Ensure event timelines, programme schedules and service requirements are followed accordingly.
• Attend to clients and event organisers during events and act as a key point of contact for operational matters.
• Anticipate potential issues and take proactive action to ensure smooth event execution.

Banquet Operations

• Supervise the day-to-day banquet and event operations to ensure smooth service delivery.
• Lead the setup and preparation of function rooms, dining areas, service stations and other event spaces.
• Conduct pre-event briefings and communicate event requirements, service standards and operational instructions to the team.
• Supervise service flow during events and ensure food and beverage service is delivered according to the agreed programme and standards.
• Coordinate closely with the culinary team to ensure proper food timing, service flow and presentation.
• Monitor the readiness, cleanliness and presentation of event spaces throughout the event.
• Oversee event breakdown and ensure all equipment and operational areas are properly cleared and maintained.
• Identify and resolve operational issues promptly during events.

Team Supervision

• Supervise and guide service crew, banquet staff and part-time team members during events.
• Allocate manpower and assign duties according to event requirements.
• Brief and coach team members on service standards, event procedures and guest expectations.
• Monitor team performance and provide guidance to ensure efficient service delivery.
• Foster effective communication and teamwork between Events, Operations, Kitchen and other departments.

Guest Experience

• Deliver a high standard of service and ensure guests receive a seamless and memorable event experience.
• Attend to guest feedback, requests and service recovery matters during events.
• Work closely with the Events team to ensure client expectations are met throughout the event.
• Conduct post-event reviews and identify areas for improvement.

Operational & Administrative Support

• Assist with manpower planning and deployment based on event requirements.
• Monitor operational equipment, supplies and inventory required for events.
• Ensure operational procedures, food safety, workplace safety and company standards are adhered to.
• Assist with event costing, operational planning and other administrative duties where required.
• Prepare post-event reports and provide feedback on operational performance.
• Support the Events Manager and Operations team with other projects and duties as assigned.

Requirements

• Diploma or equivalent qualification in Hospitality, Hotel Management, Events Management or a related field.
• Minimum 2–3 years of relevant experience in banquet, events, hospitality or F&B operations.
• Prior experience in banquet or event execution is highly preferred.
• Strong understanding of banquet service and event operations.
• Good organisational skills with strong attention to detail.
• Confident in coordinating with clients, vendors and internal departments.
• Strong leadership and team management skills.
• Hands-on, proactive and service-oriented.
• Able to work effectively in a fast-paced environment and manage multiple priorities.
• Comfortable working shifts, weekends and public holidays based on event requirements.

What We Offer

• Hands-on exposure to a diverse range of banquets, weddings, corporate events and private functions.
• Opportunities to develop expertise across both events management and banquet operations.
• Career development opportunities within 1-Group's diverse portfolio of F&B and hospitality concepts.
• A dynamic environment where you will play a key role in creating memorable guest experiences.