Assistant Executive Housekeeper

JOB DESCRIPTIONPosition Title

Assistant Executive Housekeeper

Department

Housekeeping

Reports To

Executive Housekeeper / Housekeeping Manager

Supervises

Housekeeping Supervisors, Room Attendants, Public Area Attendants, Laundry Staff, and other assigned Housekeeping personnel

I. JOB PURPOSE

To assist the Executive Housekeeper in the overall management and supervision of Housekeeping operations, ensuring high standards of cleanliness, orderliness, hygiene, safety, and service quality across guest/member rooms, public areas, facilities, and other assigned areas.

The position supports the Executive Housekeeper in leading the Housekeeping team, implementing standards and procedures, monitoring productivity and manpower, controlling operating costs, and ensuring an excellent member and guest experience consistent with the Club's service standards.

II. KEY RESPONSIBILITIES AND DUTIESA. Housekeeping Operations

• Assist in planning, organizing, and supervising daily Housekeeping operations.
• Ensure guest/member rooms, public areas, facilities, and assigned areas are properly cleaned, maintained, and inspected.
• Monitor room and public area cleanliness based on established standards and checklists.
• Conduct regular inspections and coordinate corrective actions for deficiencies.
• Ensure proper room status updates and coordination with Front Office/Membership and other concerned departments.
• Monitor cleaning schedules, deep-cleaning activities, special projects, and preventive housekeeping activities.
• Assist in handling special requests, VIP/member requirements, events, and high-occupancy periods.

B. People Management and Supervision

• Assist in supervising, coaching, and developing Housekeeping employees.
• Prepare and monitor duty assignments, schedules, manpower deployment, and staffing requirements.
• Monitor employee attendance, punctuality, grooming, work performance, and compliance with Housekeeping standards.
• Provide coaching and corrective feedback when necessary and endorse disciplinary concerns to the Executive Housekeeper/HR.
• Assist in identifying training needs and conducting on-the-job training and skills development.
• Promote teamwork, accountability, professionalism, and a positive service culture.

C. Quality and Member/Guest Experience

• Ensure consistent compliance with the Club's housekeeping and service standards.
• Conduct spot checks and quality inspections to maintain cleanliness and presentation standards.
• Respond promptly to housekeeping-related member/guest concerns and coordinate appropriate resolutions.
• Monitor recurring service issues and recommend corrective and preventive actions.
• Support service initiatives that enhance member and guest satisfaction.

D. Inventory and Cost Control

• Assist in monitoring the proper issuance, usage, storage, and replenishment of housekeeping supplies, chemicals, linens, uniforms, and equipment.
• Monitor inventory levels and submit requisitions based on approved requirements.
• Help minimize wastage, damage, loss, and unnecessary consumption.
• Conduct regular inventory checks and report variances or unusual consumption.
• Assist in monitoring the Housekeeping operating budget and controlling expenses within approved limits.

E. Laundry and Linen Operations

• Assist in overseeing linen and laundry operations, including collection, sorting, washing, drying, folding, storage, and distribution.
• Ensure adequate availability and proper handling of clean linens and towels.
• Monitor linen par levels and identify damaged, missing, or unserviceable items.
• Coordinate linen requirements with other departments as necessary.

F. Safety, Health, and Environmental Compliance

• Ensure compliance with the Club's Occupational Safety and Health (OSH) Program, Housekeeping safety procedures, and applicable regulatory requirements.
• Ensure proper handling, labeling, storage, and use of cleaning chemicals and Safety Data Sheets (SDS).
• Monitor proper use of Personal Protective Equipment (PPE).
• Report hazards, accidents, unsafe conditions, and incidents immediately to the appropriate authority.
• Participate in emergency preparedness, drills, inspections, and safety programs.
• Promote environmentally responsible housekeeping practices, including proper waste segregation and responsible use of water, energy, and chemicals.

G. Coordination and Communication

• Coordinate closely with Front Office/Membership, Engineering, Security, Food & Beverage, Recreation, Events, HR, and other departments on operational requirements.
• Attend departmental meetings and provide operational updates to the Executive Housekeeper.
• Communicate daily operational concerns, manpower requirements, room status, maintenance issues, and other relevant matters.
• Assist in preparing departmental reports, statistics, and management updates.

H. Policies, Procedures, and Continuous Improvement

• Implement Housekeeping policies, procedures, standards, and work instructions.
• Assist in reviewing and improving Housekeeping processes to increase efficiency and service quality.
• Ensure employees understand and consistently follow established procedures.
• Recommend improvements in workflow, manpower deployment, equipment, supplies, and service standards.
• Support audits, inspections, accreditation requirements, and regulatory compliance activities.

III. KEY RESULT AREAS (KRAs)

• Housekeeping Quality
• Consistent cleanliness, sanitation, presentation, and maintenance standards.
• Member/Guest Experience
• Prompt and professional handling of housekeeping-related concerns and requests.
• Manpower Productivity
• Effective scheduling, deployment, attendance monitoring, and utilization of Housekeeping manpower.
• Cost and Inventory Management
• Proper control of supplies, chemicals, linen, equipment, and departmental expenses.
• Employee Development
• Effective coaching, training, performance monitoring, and skills development of Housekeeping employees.
• Safety and Compliance
• Full compliance with OSH, chemical safety, PPE, environmental, and Club policies and procedures.
• Operational Efficiency
• Continuous improvement of Housekeeping systems, processes, and service delivery.

IV. QUALIFICATIONSEducation

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Tourism Management, or a related field is preferred.
• Relevant technical or vocational qualifications may be considered based on experience.

Experience

• At least 3–5 years of experience in Housekeeping operations, preferably in a hotel, resort, private club, or similar hospitality environment.
• At least 1–2 years in a supervisory or leadership capacity.
• Experience in room operations, public area housekeeping, laundry, linen control, inventory, and manpower scheduling is preferred.

Knowledge and Skills

• Strong knowledge of housekeeping standards, cleaning procedures, sanitation, and room/public area inspection.
• Knowledge of cleaning chemicals, SDS, PPE, and safe chemical handling.
• Knowledge of inventory and cost control.
• Good leadership, coaching, and people-management skills.
• Strong organizational and time-management skills.
• Good communication and interpersonal skills.
• Ability to handle operational issues and member/guest concerns professionally.
• Basic computer skills and familiarity with housekeeping or property-management systems are an advantage.

V. CORE COMPETENCIES

• Leadership and Team Management
• Customer/Member Service Orientation
• Operation

Pay: Php25,000.00 - Php35,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Staff meals provided

Work Location: In person