Assistant Executive Quality Assurance

Company Description City Mart Holding Co., Ltd. began in 1996 as a single supermarket outlet at Aung San Stadium and has grown into the market leader in multiple retail formats across Myanmar. The company is recognized as an icon in the country’s retail industry, offering diverse shopping experiences to a broad customer base. City Mart Holding continues to expand its outlets and introduce new retail concepts to better serve communities nationwide. In doing so, the organization carefully considers the impact of its growth on employees, customers, society, and the environment, emphasizing responsible and sustainable business practices. This focus on people and long-term value makes it an attractive workplace for individuals seeking a meaningful career in retail.

Role Description The Assistant Executive Quality Assurance is a full-time, on-site role based in Thaketa. This position supports the development, implementation, and monitoring of quality standards across retail operations, ensuring products, services, and processes meet company requirements and regulatory guidelines. Daily tasks include conducting inspections and audits, documenting and reporting quality issues, following up on corrective and preventive actions, and assisting in the continuous improvement of operational workflows. The role also involves collaborating with store teams and relevant departments to implement quality policies, maintain compliance with internal procedures, and provide training or guidance on quality-related practices. The Assistant Executive Quality Assurance is expected to maintain accurate records, prepare regular quality reports, and contribute to initiatives that enhance customer satisfaction and operational efficiency.

Qualifications

• Strong understanding of quality assurance principles, standards, and procedures, preferably within retail or FMCG environments.
• Ability to conduct inspections, audits, and root-cause analysis, and to follow up on corrective and preventive actions.
• Solid analytical and problem-solving skills, with attention to detail and accuracy in documentation and reporting.
• Effective communication and interpersonal skills to collaborate with cross-functional teams and provide clear feedback and guidance.
• Good organizational and time-management skills, with the ability to prioritize tasks and work under deadlines.
• Proficiency in basic office software (e.g., MS Word, Excel, PowerPoint) for data entry, reporting, and presentations.
• Knowledge of safety, hygiene, and compliance requirements relevant to retail operations is an advantage.
• Diploma or bachelor’s degree in Business, Quality Management, Engineering, or a related field preferred.
• Willingness to work on-site in Thaketa and conduct regular visits to outlets as needed.
• Previous experience in quality assurance, operations, or audit functions in retail or related industries is beneficial.