Assistant Experience Manager

FloridaRAMA is seeking an upbeat, energetic, and enthusiastic customer-focused individual to join our team! The Assistant Experience Manager works directly alongside the Experience Director to support the day-to-day operation of the FloridaRAMA experience. This role helps lead, train, and support the Experience Guide team while ensuring guests receive a positive, remarkable, and memorable experience.

The ideal candidate is a strong communicator and problem solver with previous supervisory or management experience in retail, hospitality, museums, live events, arts, or theme park operations. This person should be comfortable jumping in wherever needed, balancing guest service, staff support, administrative responsibilities, and daily operations.

Responsibilities

• Support the Experience Director with the daily operations of FloridaRAMA.
• Assist with hiring, interviews, orientation, onboarding, scheduling, training, coaching, and staff development.
• Serve as the primary point of contact for customer service emails and calls, resolving guest concerns in a timely and professional manner.
• Support Experience Guides and Shift Leads by providing guidance, feedback, documentation, and coverage when needed.
• Assist with opening and closing, staff shortages, daily rotations, crowd flow, facility needs, and other operational priorities.
• Ensure Experience Guides are trained and comfortable working throughout all areas of the experience.
• Help maintain a safe, welcoming, organized, and professional environment for both guests and employees.
• Assist with special events, group sales, field trips, and other guest experiences.
• Support ticketing, retail, cash handling, Homebase, operational notes, SOPs, and other administrative needs.
• Collaborate with the Experience Director on guest engagement, Guide incentives, revenue opportunities, training projects, and customer experience initiatives.
• Assist with marketing needs including signage, social media, and basic graphic design.
• Help maintain relationships with local businesses and community partners to support guest and staff engagement initiatives.
• Attend select marketing, events, and operations meetings.
• Take responsibility for daily operations in the absence of the Experience Director.
• *This position is not limited to the responsibilities listed above. The Assistant Experience Manager is expected to support the needs of the business, the Experience team, and our guests by stepping in wherever needed to ensure a successful daily operation.

Requirements

• 2+ years of supervisory experience in a museum, retail, arts, live event, hospitality, or similar environment.
• Ability to work independently while collaborating closely with the Experience Director and management team.
• Commitment to creating an inclusive, welcoming, and positive work environment.
• Ability to work under pressure with a heightened sense of urgency.
• Flexible availability, including evenings, weekends, and holidays as needed.
• Proficiency in Google Suite including Sheets, Docs, and Drive.
• Embrace and model FloridaRAMA's culture of art for all, play for all, and joy for all.

Nice to Haves

• Experience with HR processes, employee documentation, and new hire procedures.
• Experience with Homebase.
• Graphic design experience.
• Experience with customer service management or correspondence.
• Experience in an immersive entertainment, museum, or guest experience environment.

Information

• Location: St. Petersburg, Florida
• Compensation: Starting at $18/hr based on skills and experience