Assistant Facilities Manager

Roles & Responsibilities

• Manage end-to-end facility operations for corporate office sites, ensuring smooth day to day operations.
• Manage soft services including housekeeping, deep cleaning, carpet shampooing, faade & washroom cleaning, waste management, pantry, reception, mailroom and helpdesk.
• Manage vendors and service contracts, ensuring SLA/KPI compliance through regular inspections, audits and performance reviews.
• Plan and monitor deep-cleaning activities, including manpower, chemicals, equipment and quality checks.
• Handle vendor escalations, corrective actions, cost optimization and continuous improvement initiatives.
• Manage facility team/manpower, including team allocation, performance monitoring and training.
• Prepare daily/weekly/monthly reports and maintain strong client relationships and customer satisfaction.
• Ensure compliance with Health & Safety, emergency and business continuity requirements.
• Ensure uninterrupted service delivery and achievement of agreed SLA, KPI and performance targets
• Manage and supervise facility teams, including manpower planning, team allocation, performance monitoring, training and development.