Assistant Facilities Manager

Key Responsibilities

1. Snagging / De-snagging

• Coordinate and monitor snagging and de-snagging activities for the facility/building.
• Identify defects, deficiencies, and incomplete works and coordinate with relevant contractors/vendors for timely rectification.
• Conduct inspections and verify closure of snags as per required quality standards.
• Maintain proper records and follow up until all critical snags are closed.

2. Handing Over Possession

• Coordinate the end-to-end process of property/unit handover to customers.
• Ensure the property is ready for possession, including closure of applicable snags and verification of MEP, civil, safety, and other services.
• Conduct joint inspections and document handover status.
• Coordinate with internal teams, contractors, and customers to ensure a smooth and professional possession process.

3. Customer Escalation

• Act as a point of coordination for customer complaints and escalations related to facility operations and property handover.
• Understand customer concerns, coordinate with concerned departments/vendors, and ensure timely resolution.
• Track escalated issues to closure and maintain appropriate records.
• Maintain high levels of customer satisfaction through responsive communication and effective problem resolution.

4. Property Management

• Support the Facility Manager in the overall operation, maintenance, safety, and administration of the property/facility.
• Ensure smooth functioning of MEP services, building infrastructure, housekeeping, security, fire & life-safety systems, and other facility services.
• Monitor preventive and corrective maintenance activities and ensure timely completion.
• Manage and coordinate vendors, contractors, service providers, and manpower deployed at the facility.
• Ensure compliance with statutory requirements, safety procedures, permits, licenses, inspections, and applicable regulations.
• Monitor daily facility operations and ensure service standards are consistently maintained.
• Coordinate with stakeholders to address operational issues and minimize service disruptions.
• Maintain operational records, reports, checklists, AMC documentation, and other facility-related records.
• Assist the Facility Manager in improving operational efficiency, cost control, safety, asset protection, and occupant/customer experience.
• Ensure a clean, safe, secure, well-maintained, and customer-friendly environment at all times.

Overall Role Objective

To support the Facility Manager in the overall operation, maintenance, safety, and administration of the facility, ensuring the smooth functioning of MEP services, building infrastructure, housekeeping, security, safety systems, statutory compliance, vendor management, snagging/de-snagging, possession handover, customer escalations, and day-to-day facility operations while maintaining high service standards and occupant/customer satisfaction.