Assistant Facilities Manager (Data Center Soft Services Focused, TKO)

Responsibilities

• Manage day to day operation including security, cleaning, repair & maintenance vendor, change control process, procurement, accounting & budgeting related issue, etc.
• Manage/execute Data Centre’s security and cleaning services.
• Preparation of maintenance contract & tender document
• Supervise and liaise with external vendors in respect of regular communications and ad-hocwork, and respondto issues thatarise.
• Manages specifications, problems/issues, performance and administration.
• Prepare soft service-related management report, power point presentation, SOP/EOP, Emergency/ Disaster Recovery plans / Business Continuity Plans, Data Centre customers’ report …etc.
• As an incident manager to manage all incidents and prepare incident reports related to soft services
• Engages with internal stakeholders to gain feedback on customers’ enquiry
• Intervenes, analyzes, manages and resolves business conflicts between the company and the vendors / suppliers.
• Implementing procedures of safety system and performance measurement like scorecard to ensure quality and reliability of services meeting client’s requirements.
• Provide superior customer service to client’s through all Facility functions
• Routinely inspect all areas to ensure performance measures are being maintained and proactively self-reporting the problems of facilities
• Able to track and update on the financial budget

Requirement

• Degree holder in Facilities Management or equivalent is a must
• Minimum 8 years relevant working experience in which 3 years in Facility Management industry and currently in supervisory level
• Familiar with critical facilities management services including security and cleaning.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Strong PC literacy and proven ability to manage daily activities using various systems including MS excel and powerpoint.
• Demonstrated experience in client reporting and preparation of reports required.
• Good command of both written and spoken English and Cantonese
• Provide 7 x 24 Emergency service