Assistant Facilities Manager (Hard & Soft Services)

About the role

The Assistant Facilities Manager is responsible for ensuring local delivery of all day-to-day facilities and services at the site, ensuring cost, quality, and compliance metrics are achieved. This role involves relationship management with Client senior managers and business leaders to ensure services support and facilitate the full range of business operations. The Site Lead will deliver profitable services against a backdrop of high expectation for a brand new, high profile headquarters facility, driving quality and integrity of services while supporting the achievement of the contract's financial objectives. The role requires effectively managing multiple client stakeholders with different priorities, identifying opportunities for innovation and growth, and leading site-level operations across multiple service lines.

Key responsibilities

• Lead a site operations team including key stakeholders, business partners, and contract partners and supervise day-to-day operations across sites
• Provide guidance, drive, support, and goals for the designated service category teams accountable for delivering services to the site and effectively plan and manage team deployment and task allocation
• Track and monitor performance metrics and indicators for the site
• Deploy compliance processes and identify / escalate operational risks to governance teams
• Maintain ethics and compliance values even when potential risk exists; for both Sodexo and the Client
• Be fully responsible for the services, infrastructure and project delivery across the site
• Establish and develop key relationships with Client senior management and the service providers to enable successful delivery of cost savings and service level agreements
• Participate in contract governance forums
• Ensure undisrupted delivery of all facility operations to the business through internal and contract resources
• Financial management of site Target budget including core variable budget and discrete budget, whilst maintaining Sodexo P&L

About you

• Minimum 5 years of relevant experience with considerable experience in a FM leadership / management role
• Experience of delivering a range of soft services (AV support, housekeeping / cleaning, meeting & events, food / catering, fitness, etc.) and hard services
• Exposure within a Corporate FM / Building FM environment (Commercial buildings)
• Experience in Engineering preferred
• Good communication skills and an ability to deal with individuals at all levels of the organization
• Computer literacy (MS Word, Excel, Outlook), with excellent oral and written communication and presentation skills
• Well-organized with excellent time management skills and teamwork skills
• Strong interpersonal relations ability, excellent oral and written communications skills
• Commitment to continuous improvement and best practice
• Self-motivated and lateral thinking