Assistant Facilities Manager (Must have Workplace Management Experience)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

• Oversee daily facility operations, ensuring seamless service delivery across hard and soft services
• Manage and mentor on-site workplace support staff, including the pantry assistant, receptionist, and mailroom assistant—ensuring professionalism, responsiveness, and alignment with client expectations
• Act as the primary point of contact for occupant services, handling requests, feedback, and incident resolution promptly
• Coordinate with vendors and JLL specialists to maintain building systems (HVAC, BMS, security, etc.) and uphold health, safety, and sustainability standards
• Partner closely with client stakeholders to understand evolving workplace needs and proactively enhance the employee experience

Required Skills and Experience:

• Degree or diploma in Facilities Management, Business Administration, or a related field is preferred
• Minimum 3–5 years of hands-on facility or workplace management experience, preferably within Grade A commercial offices or professional services environments
• Demonstrated experience managing frontline workplace teams (e.g., reception, pantry, mailroom, or concierge staff)
• Strong operational mindset with a focus on service excellence, attention to detail, and problem-solving
• Fluent in English and Cantonese; Mandarin is a plus

Location: On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!