Assistant Facilities Manager- Retail

Role: Assistant Facilities Manager
Location: Sydney
Package: $110k-$115k inclusive of super

Your role as Assistant Operations Manager:
A new and exciting opportunity has become available near Ryde as Assistant Operations Manager. You will support the operations manager and centre manager to oversee the day-to-day operational performance of the shopping centre, ensuring a safe and compliant environment for tenants, customers, contractors and stakeholders.

The asset, features a diverse mix of retailers, dining, entertainment, and essential services. We’re committed to providing a safe, efficient, and vibrant environment for our tenants, customers, and the wider community.

Your duties and responsibilities as Assistant Operations Manager:
Centre Operations:

• Support the Operations Manager in overseeing all operational aspects of the centre, including building services, maintenance, cleaning, waste management, and security.
• Coordinate daily inspections to ensure all areas of the centre meet operational, presentation, and safety standards.

Contractor & Supplier Management:

• Supervise and liaise with contractors to ensure service levels, KPIs, and compliance standards are met.
• Assist in tender processes, contract renewals, and performance reviews.

Compliance & Safety:

• Ensure compliance with WHS, fire safety, environmental, and statutory regulations.
• Support incident response, risk assessments, and emergency management procedures.

Sustainability & Efficiency:

• Assist in implementing sustainability initiatives and monitoring energy, water, and waste performance.
• Identify and recommend operational improvements to reduce costs and environmental impact.

Tenant & Stakeholder Relations:

• Build positive working relationships with tenants and centre management teams.
• Respond promptly to tenant maintenance requests and operational concerns.

Administration & Reporting:

• Maintain accurate records, logs, and compliance documentation.
• Prepare reports, budgets, and updates for the Operations Manager as required.

To be considered for this role, we are looking for the following skills and experience:

• Minimum 3–5 years’ experience in facilities or operations management, ideally within a retail environment.
• Knowledge of building systems (HVAC, fire, electrical, plumbing) and asset maintenance procedures.
• Strong understanding of WHS and statutory compliance requirements.
• Excellent communication, organisation, and problem-solving skills.
• Proven ability to manage contractors and multiple stakeholders in a fast-paced environment.
• Intermediate to advanced computer literacy (Microsoft Office, CMMS or property management systems).
• Relevant qualifications in Facilities Management, Building Services, or a related discipline (preferred).

For more information, please contact Jade Whitmore at [email protected] or [04 2298 2108](tel:04 2298 2108)