Assistant Facility Manager-Soft Services

• The Assistant Facility Manager - Soft Services supports the management and delivery of non-technical facility services such as housekeeping, cleaning, waste management, pest control, landscaping, pantry services, and other workplace support activities
• The role assists the Facility Manager in ensuring that service standards, hygiene requirements, safety procedures, and customer expectations are consistently met
• Responsibilities include supervising service staff, allocating daily duties, preparing duty rosters, monitoring attendance, conducting site inspections, and following up on service deficiencies
• The assistant coordinates with internal departments, vendors, and contractors to ensurely delivery of soft services and resolution of operational issues
• The role involves checking cleaning quality, washroom hygiene, waste segregation, consumable availability, pest-control schedules, landscaping conditions, and overall workplace appearance
• It also includes maintaining service records, preparing reports, tracking complaints, and supporting audits and compliance inspections
• The Assistant Facility Manager helps train employees on standard operating procedures, customer service, safety, and proper use of cleaning materials and equipment
• The role requires effective manpower planning, vendor coordination, problem-solving, communication, and cost-conscious resource utilization
• The position must ensure that all activities comply with applicable health, safety, environmental, and organizational policies while promoting a clean, safe, welcoming, and well-functioning facility

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