Assistant Facility Operations Manager

L3 Assistant Manager 3-5 years Chennai Full Time Any Degree Reports to: Facility Operations Manager

Key Responsibilities

• Manage and mentor a team of Facility Operations Executives and Supervisors across assigned client portfolios
• Monitor overall service quality, attendance, and compliance across all assigned sites
• Conduct regular client review meetings and ensure client satisfaction at all managed accounts
• Support the Facility Operations Manager in planning manpower requirements, deployment, and budgeting
• Handle escalated client complaints and operational issues that cannot be resolved at the Executive level
• Oversee manpower planning - ensure adequate staffing levels across all sites at all times
• Review and approve operational reports submitted by Facility Operations Executives
• Support new client onboarding - site surveys, scope definition, staff deployment planning
• Monitor statutory compliance for all deployed staff across assigned portfolios
• Identify operational inefficiencies and recommend process improvements to the Facility Operations Manager

Requirements

• Any degree from a recognised university - MBA or relevant postgraduate qualification preferred
• 3-5 years of experience in facility management operations with at least 1 year in a supervisory role
• Proven ability to manage teams and multiple client accounts simultaneously
• Strong communication skills in Tamil and English
• Proficiency in MS Office - Excel, Word, PowerPoint for reporting and presentations
• Experience in client relationship management at an operational level
• Strong understanding of statutory compliance - PF, ESI, Tamil Nadu minimum wages

Nice to Have

• Prior experience in an Assistant Manager role in a facility management company
• Experience managing a portfolio of 20+ client sites
• Knowledge of facility management software or ERP systems

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.