Assistant F&B Manager

About the role

Assist in managing daily Food & Beverage operations across the restaurant, banquet, room service and other assigned outlets. Ensure efficient service, consistent guest satisfaction, staff readiness and effective cost control.

Key responsibilities

• Supervise breakfast, lunch and dinner service, ensuring adequate staffing and timely preparation before each service period
• Be present during peak hours to guide the team, monitor service and resolve operational issues
• Check outlet cleanliness, table settings, equipment, stock availability and staff grooming before opening
• Coordinate with the Kitchen on food availability, presentation, service timing and buffet replenishment
• Ensure opening, closing and shift handover procedures are completed properly
• Coordinate with the Banquet and Sales teams on event requirements, manpower and service arrangements
• Review Event Orders and brief staff on menus, guest numbers, timing, setup and special requests
• Handle guest feedback and complaints promptly within delegated authority and escalate serious complaints to Management
• Prepare duty rosters according to business volume and approved manpower requirements
• Train staff on menu knowledge, service procedures, hygiene, upselling and complaint handling

About you

• Maintain friendly, attentive and professional service standards
• Monitor food and beverage wastage, breakages, stock usage and overtime
• Ensure stock counts, requisitions and purchasing requests are accurate and properly authorised
• Check billing accuracy and adherence to cashier, discount, void and complimentary procedures
• Ensure staff follow established food hygiene, cleaning and safe working procedures
• Check the cleanliness of service areas, storage spaces and equipment
• Maintain daily operational records covering sales, manpower, complaints, incidents and outstanding matters