Assistant Field Service Manager

Description:

General Summary: The Assistant Field Service Manager supports the daily operation of the Field Service Department by coordinating field activities, assisting with technician leadership, and ensuring timely, high-quality customer support. This position serves as the primary backup to the Field Service Manager, assuming departmental leadership during absences and helping drive operational excellence.

Principal Accountabilities:

• Support the daily coordination and scheduling of field service technicians, installations, start-ups, renovations, and emergency service.
• Serve as acting Field Service Manager during manager absences, ensuring continuity of operations and customer support.
• Lead all aspects of the Field Service Safety Program, including OSHA compliance, safety training, audits, incident investigations, corrective actions, and maintaining required safety documentation.
• Promote a strong safety culture by coaching technicians on safe work practices and ensuring compliance with company, customer, and regulatory safety requirements.
• Provide technical support, troubleshooting assistance, and mentoring to field service technicians.
• Review service documentation and maintain accurate service, warranty, and safety records.
• Coordinate with Engineering, Manufacturing, Project Management, and Sales to resolve technical issues and improve products and processes.
• Assist with customer training, service contract support, and continuous improvement initiatives.
• Support technician development through coaching, training, and performance feedback.
• Coordinate outside contractors as needed to support customer requirements.
• Assist with field service process improvements, reporting, and operational metrics.
• Perform additional duties as assigned by the Field Service Manager or Director of Commissioning.

Physical Working Environment

• Office, manufacturing, and customer field environments.
• Work may include climbing, standing for extended periods, and working in refrigerated facilities, construction sites, rooftops, and industrial processing environments.
• Domestic and international travel up to 50%.

Requirements:

• Associate degree in a technical discipline or equivalent experience preferred.
• Excellent organizational and time management skills, with the ability to coordinate multiple technicians, projects, and priorities simultaneously.
• Proficiency with Microsoft Office and scheduling, service management, or ERP software, with the ability to efficiently coordinate field service activities and maintain accurate records.
• Three or more years of experience in industrial field service, food processing, packaging, or related industries.
• Experience supporting technicians, field operations, or customer service activities preferred.
• Working knowledge of OSHA regulations and industrial safety practices.
• Strong mechanical and electrical aptitude with troubleshooting skills.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and work effectively with cross-functional teams.
• Proficiency with Microsoft Office and service management software preferred.