Assistant Floor Supervisor

Job Overview

We are seeking a dedicated and proactive Restaurant Supervisor to oversee daily operations across all food and beverage outlets, ensuring the highest standards of service and efficiency. The Restaurant Supervisor will play a crucial role in maintaining operational excellence, ensuring all Standard Operating Procedures (SOPs) are followed, and that staff are adhering to processes to meet both customer needs and company expectations.

This role requires the ability to address operational challenges, provide effective feedback to staff, and work collaboratively with the team to implement solutions that enhance service delivery. We value input from our supervisors and management team to identify issues and create improvements, fostering a culture of continuous improvement.

Responsibilities:

• Supervise and assist with the day-to-day operations of all food and beverage outlets, ensuring smooth service delivery.
• Ensure that all staff are adhering to Standard Operating Procedures (SOPs) and company policies.
• Monitor and assess employee performance, providing constructive feedback and guidance to improve service quality and operational efficiency.
• Address and resolve customer inquiries, complaints, or issues promptly and professionally, ensuring customer satisfaction.
• Ensure that all aspects of service, including food preparation, presentation, and cleanliness, meet company standards.
• Work closely with staff to ensure effective communication and a positive, efficient work environment.
• Identify operational challenges and provide solutions to improve service, reduce costs, and optimize workflows.
• Conduct regular checks to ensure compliance with health, safety, and cleanliness standards.
• Train and mentor new and existing staff, ensuring they are fully knowledgeable of company standards and processes.
• Assist in maintaining inventory levels and ordering supplies as necessary to ensure smooth operations.

Restaurant Supervisor Requirements:

• High school diploma or GED (Bachelor’s degree preferred).
• Proven experience in a supervisory role within a restaurant or food service environment.
• Strong understanding of restaurant operations, service standards, and SOPs.
• Excellent communication and leadership skills, with the ability to motivate and guide staff effectively.
• Ability to provide constructive feedback and resolve operational issues quickly and efficiently.
• Strong problem-solving skills and a proactive approach to identifying areas for improvement.
• Ability to provide constructive feedback and resolve operational issues quickly and efficiently.
• Strong problem-solving skills and a proactive approach to identifying areas for improvement.
• Ability to provide constructive feedback and resolve operational issues quickly and efficiently.
• Available to rwork evenings, weekends, and holidays.

Pay: $14.00 - $16.00 per hour

Work Location: In person