Assistant Front End Manager

Assistant Front End Manager Job Description:

The Assistant Front End Manager is a full-time position that supports the management team with daily front desk operations, ensuring a smooth and positive experience for both pet parents and their dogs. This position works closely with the Front End Manager to keep front-end operations organized and running efficiently. Responsibilities include checking dogs in and out, handling customer interactions and transactions, coordinating client schedules, maintaining accurate records, and supporting staff while upholding overall operational standards.

Key Responsibilities

● Greeting and welcoming pet parents and their dogs, checking them in and out for daycare, boarding, and all service appointments, responding to phone calls, emails, and voicemails promptly and professionally.

● Managing client accounts, processing payments, updating client information, handling reservations and inquiries, maintaining accurate records, and assisting the Front End Manager and other managers with assigned projects.

● Assisting with cleanliness and organization of the front desk and lobby. Helping to maintain a safe and welcoming environment, while supporting adherence to cleaning and safety standards.

● Promoting and selling daycare, boarding, grooming, and training services, by identifying opportunities to upsell, supporting revenue growth, while maintaining and managing an accurate record of all upsells.

● Assisting with playgroups, monitoring group dynamics, ensuring the safety and well-being of dogs, addressing behavior concerns, and supporting care routines such as feeding, medications, and hygiene.

● Handling customer concerns and resolving issues promptly while following company policies and maintaining a positive client experience.

● Maintaining clear and effective communication with staff, management, and clients regarding dog behavior, health updates, and any concerns.

● Perform additional duties as assigned to support evolving departmental goals.

Qualifications

• Minimum 3 months of experience in an animal care setting.
• Previous reception experience is required.
• Previous management experience will be given preference.
• Operational hours for this role include mid-day to evening shifts with a recurring weekend shifts and holidays as needed.
• Strong leadership, communication, and time-management skills.
• Ability to multitask in a fast-paced environment and maintain composure under pressure.
• A genuine love for animals and a commitment to their well-being.
• Reliable, professional, and positive attitude.
• Strong team and work ethic.

Pay: $16.00 - $17.50 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Paid time off
• Tuition reimbursement

Work Location: In person