ASSISTANT FRONT OFFICE

Job Responsibilities

• Welcome and assist guests in a friendly, professional, and courteous manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, guest enquiries, and requests.
• Attend to guest complaints and provide appropriate solutions.
• Handle telephone calls, emails, and front desk correspondence.
• Coordinate with Housekeeping and other departments to ensure smooth daily operations.
• Maintain accurate guest records, registration details, and billing information.
• Ensure the front desk area is clean, organised, and presentable at all times.
• Provide excellent customer service to enhance guest satisfaction.

Job Requirements

• Minimum SPM or equivalent qualification.
• Fresh graduates are welcome to apply.
• Previous experience in Front Office or the hospitality industry will be an advantage.
• Good communication and interpersonal skills.
• Proficient in English and Bahasa Malaysia.
• Friendly, well-groomed, responsible, and customer-oriented.
• Willing to work shifts, weekends, and public holidays.
• Able to work independently and as part of a team.

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Dental insurance
• Free parking
• Maternity leave
• Meal provided
• Parental leave

Work Location: In person