Assistant Front office Manager (Arabic-Speaking)

ASSISTANT FRONT OFFICE MANAGER

Department: Front Office
Industry: Hotel / Hospitality

Job Summary
We are looking for an experienced Assistant Front Office Manager to support and manage the daily operations of the Front Office department. The candidate will ensure smooth guest services, effective team supervision, and compliance with hotel standards while delivering a professional and welcoming guest experience.

Key Responsibilities

• Assist the Front Office Manager in the daily operation and supervision of the department.
• Supervise and support Front Office team members, including Reception and Guest Services.
• Ensure efficient check-in, check-out, room allocation, and guest assistance.
• Handle guest requests, complaints, and service recovery professionally.
• Monitor guest arrivals, departures, VIPs, groups, and special requests.
• Coordinate closely with Housekeeping, Reservations, Finance, Engineering, and other departments.
• Monitor room status and ensure accurate communication of room availability.
• Ensure proper handling of guest accounts, payments, cashiering, and Front Office documentation.
• Monitor staff attendance, grooming, performance, and adherence to hotel standards.
• Assist with staff training, coaching, and performance development.
• Ensure accurate use of the hotel PMS and Front Office systems.
• Prepare and review daily Front Office reports as required.
• Support the Front Office Manager during busy periods and act as the department manager on duty when assigned.
• Ensure compliance with hotel SOPs, safety procedures, and guest service standards.
• Assist in maintaining a high level of guest satisfaction and operational efficiency.

Qualifications & Experience

• Minimum 3–5 years of Front Office experience, preferably with at least 1–2 years in a supervisory or Assistant Front Office Manager position.
• Previous hotel or resort experience is required.
• Good knowledge of Front Office operations, guest relations, room allocation, and hotel PMS.
• Experience supervising and supporting Front Office teams.
• Strong communication, leadership, problem-solving, and guest-service skills.
• Fluent English and Arabic-speaking skills are preferred.
• Professional appearance, grooming, and positive attitude.
• Ability to work under pressure and manage multiple priorities.
• Willing to work shifts, weekends, and public holidays as required.
• Candidates must be currently available in the UAE and ready to join.

Preferred Candidate Profile

• Previous experience in a 4-star or 5-star hotel/resort environment.
• UAE hotel experience is an advantage.
• Arabic-speaking candidates are preferred.
• Strong team-management and guest-relations skills.
• Proficient in hotel PMS and standard Front Office systems.
• Excellent English communication skills.
• Reliable, organized, and guest-focused.
• UAE-based candidates are preferred.

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person