Assistant Front Office Manager

At Kamana Lakehouse, we are not just Queenstown’s top-rated independent boutique hotel—we are on a mission to become the region’s most prestigious brand. Known for delivering personalized luxury hospitality and breathtaking views, Kamana Lakehouse is setting the standard for exceptional guest experiences.

Our path to growth is driven by Accountability, Professionalism, Equality, and Respect—core values that shape every aspect of our work and define how we engage with our guests, colleagues, and community. As we strive for excellence, these values ensure that we stay true to our mission of providing unmatched service while fostering a supportive and inclusive environment.

With ambitious plans for the future, we are constantly evolving, and we want the very best talent to join us on this exciting journey. As we continue to build on our reputation for excellence, we are looking for individuals who share our vision and values to help us create a legacy of luxury, service, and unforgettable experiences.

Who are we looking for:

As the Assistant Front Office Manager, you will collaborate closely with the FOM, acting as their right hand in driving elevated service standards and refining operational procedures. Your efforts will not only play a key role in enhancing daily operations and delivering exceptional guest experiences.

In time, this position will provide opportunities to contribute to the business planning and development of the front office operations. We are seeking ambitious, driven, and highly motivated talent with a passion for self-improvement and a strong desire for career growth.

If you are driven by growth and success, this is your chance to make a meaningful impact as we strive to become Queenstown’s benchmark for luxury.

Key Responsibilities

• Actively support the FOM in all aspects of front office management, operations, and development.
• Inspire and guide a team with a collaborative and motivating approach. Leadership fosters a positive work environment and encourages professional growth among team members.
• Bringing enthusiasm and positivity to the workplace, contributing to a vibrant and supportive team culture which helps in creating an enjoyable environment for both guests and colleagues.
• Uphold and promote the highest standards of service quality. Guide staff to deliver exceptional hospitality and maintain consistent service excellence across all guest interactions.
• Assist in ensuring all staff are properly trained and have the tools and equipment needed to effectively carry out their roles.
• Assist in managing and training front office staff.
• Quickly and effectively address any issues or conflicts that arise, whether they involve guests, staff, or operational problems.
• Articulate information clearly and effectively, whether addressing guests' needs, coordinating with departments, or delivering feedback to the team.

Qualifications and Requirements:

• A minimum of three years of experience in guest services or hotel management, or NZQF Diploma, AQF Associate Degree, Advanced Diploma or Diploma.
• Experience in luxury five-star hospitality is a plus, but not required. A passion for delivering exceptional luxury service is essential.

What We Offer:

• A fantastic opportunity to join Queenstown’s most ambitious hotel brand, with significant potential for career advancement as we continue to expand.
• A supportive team of like-minded professionals dedicated to personal growth, teamwork, and success.
• Competitive pay, flexible working hours, and fast-tracked career progression for high performers.
• Daily staff meals specially curated by our talented chef.
• Discounted gym membership

Pay: $34.00 – $35.00 per hour

Work Location: In person