Assistant Front Office Manager

Company Description

Avista Grande Phuket Karon - MGallery is a luxury 5-star boutique resort nestled near the green hills and a two-minute walk from Karon Beach in Phuket, Thailand. It features 159 rooms and suites, a large outdoor pool with a swim-up bar, an award-winning restaurant, and a full-service spa.

Resort Overview

• Style: Sino-Portuguese design celebrating local tin-mining heritage and island history.

• Location: 38 Soi Luang Phor Chuan Soi 1, Karon Beach, Phuket.

• Rooms: 159 spaces with mountain, pool, or sea views; select suites include direct pool access or private terrace whirlpools.

Amenities & Highlights

• Dining: Portosino restaurant serving local and international cuisine alongside an extensive breakfast buffet.

• Pool & Leisure: Sparkling outdoor swimming pool, swim-up bar, poolside bar, and specialized floating breakfast experiences.

• Wellness: On-site spa offering deep-tissue massages, aromatherapy, and body scrubs, plus a fitness room.

• Family & Extra Perks: Free children's club, games room, library, and Thai cooking classes.

Job Description

What you’ll do…

• Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
• Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
• Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
• Supporting and deputising for the Front Office Manager in Head of Department tasks, particularly during their absence
• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
• Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick-ups
• And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton teams.

Qualifications

What we’re looking for…

• Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
• Previous experience in hospitality in a Duty Manager or Assistant Front Office Manager role is an advantage but not a must.
• Passionate about team development and a demonstrated experience in coaching and developing your team.
• You’ve got plenty of experience dealing with different types of requests successfully.
• If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get stuff done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

• Supervise daily reception, check-in, check-out, and guest service workflows.

• Resolve guest concerns quickly, professionally, and with care.

• Train, coach, and schedule front office team members.

• Monitor room inventory, occupancy, and yield management to help drive revenue.

• Act as the shift leader or hotel representative when the manager is away.

• Coordinate with housekeeping and maintenance to ensure clean and ready rooms.