Assistant Front Office Manager

Company Description

Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.

With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5.000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.

Job Description

This position is to assist the Front Office Manager organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

What you will be doing:

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed
• Personally welcomes VIP guests in a polite and attentive manner
• Is regularly available in the hotel lobby, reception and hotel area if needed.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Anticipates guests' needs and takes them into consideration.
• Ensures that the team adopts the required service behaviors.
• Handles any guest complaints that are not settled directly by members of the team
• Checking the discrepancies report from Housekeeping
• Is capable of moving people from their rooms and handling difficult situations
• Ensure that Evalpack procedures are well implemented and respected

Qualifications

• Minimum 2 -3 years previous experience within similar role as Assistant Front Office and or Duty Manager
• Proven Ability to lead by example, good communications skills, both written and verbal in Bahasa Indonesia and English
• Good experience in Opera V5 or Opera Cloud is a MUST
• Good knowledge of Front Office operation
• Working experience in 5* hotel operation is required

Additional Information

What’s in it for you:

• Employee benefit card offering discounted rates at Accor hotels worldwide.

• Develop your talent through Accor’s learning programs.

• Opportunity to develop your talent and grow within your property and across the world

• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.