Assistant Front Office Manager

Filinvest Hotel: Quest Plus Conference Center Manila

The Assistant Front Office Manager supports the Front Office Manager in overseeing the day-to-day operations of the Front Office, ensuring warm Filipino hospitality, efficient service, and memorable guest experiences aligned with the service standards of Quest Hotels and Filinvest Hospitality.

• Assist in managing daily Front Office operations, including Front Desk, Concierge, Bell Service, and other guest-facing functions.
• Ensure guests receive warm, efficient, and personalized service throughout their stay.
• Support the team in maintaining high standards of guest satisfaction, service quality, and operational efficiency.
• Supervise and coach Front Office associates, providing guidance to help build a service-driven and high-performing team.
• Monitor arrivals, departures, room assignments, VIP guests, special requests, and other guest requirements.
• Handle guest concerns and service recovery professionally, ensuring issues are resolved promptly and appropriately.
• Ensure compliance with Quest Hotels' operating standards, policies, procedures, and brand expectations.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, Sales, and other departments to ensure smooth hotel operations.
• Monitor Front Office performance, including occupancy, room revenue, guest feedback, upselling, and other key operational indicators.
• Support initiatives that maximize room revenue and other Front Office revenue opportunities, while maintaining a positive guest experience.
• Assist in reviewing reports, monitoring operational expenses, and ensuring proper handling of cash and hotel transactions.
• Conduct regular briefings and ensure effective communication of hotel updates, promotions, guest preferences, and operational concerns.
• Take charge of Front Office operations in the absence of the Front Office Manager.
• Promote a culture of teamwork, accountability, genuine hospitality, and continuous improvement within the Front Office team.

Job Qualifications

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field.
• At least 3–5 years of relevant Front Office experience in a hotel or hospitality environment.
• Previous experience in a supervisory or leadership role is highly preferred.
• Strong knowledge of Front Office operations, hotel systems, reservations, room management, and guest services.
• Demonstrated ability to lead, coach, and motivate a team.
• Strong guest relations and service recovery skills, with the ability to handle difficult situations professionally.
• Excellent communication, interpersonal, and organizational skills.
• Customer-focused and committed to delivering warm, genuine, and consistent Filipino hospitality.
• Able to work effectively in a fast-paced, dynamic hotel environment.
• Strong attention to detail and ability to manage multiple priorities.
• Willing to work on shifting schedules, weekends, and holidays.
• Proficient in basic Microsoft Office applications and familiar with hotel property management systems.
• Fluent in English and Filipino; additional language skills are an advantage.
• Must demonstrate professionalism, integrity, composure, and a strong commitment to Filinvest Hospitality's service culture and values.