Assistant Front Office Manager

The Pagoda Resort & Spa is seeking an experienced and motivated Assistant Front Office Manager to join our Front Office team.

About the role

Reporting to the Front Office Manager, you will play a key role in the day-to-day operation of the Front Office, providing strong leadership, exceptional guest service and operational support across all shifts.

Key responsibilities

• Assist with the daily management of Front Office operations.
• Lead, supervise and support Front Office, Concierge and Night Audit teams.
• Ensure consistently high standards of guest service and operational procedures.
• Manage guest enquiries and complaints professionally and effectively.
• Support staff training, coaching, rostering and performance.
• Work closely with Housekeeping, Reservations, Accounts and other departments to ensure smooth hotel operations.
• Assist with room revenue, rates, occupancy and OTA/channel management.
• Monitor cash handling, floats, reporting and Front Office administration.
• Take responsibility for Front Office operations in the absence of the Front Office Manager.

About you

• Previous experience in a Front Office Supervisor or Duty Manager or similar hotel leadership role.
• Strong hands-on experience with OPERA CLOUD.
• A current Approved Manager's Card, or the ability to obtain one.
• Excellent knowledge of hotel Front Office operations.
• Strong leadership, communication and guest-service skills.
• Experience with rostering, cash handling and Front Office administration.
• Knowledge of hotel room rates, occupancy and revenue management.
• Ability to work across a rotating roster, including weekends and public holidays.
• A professional, hands-on and solutions-focused approach.

Join Our Team

This is an excellent opportunity for an experienced Front Office professional looking to take the next step in their hotel management career and work closely with the Front Office Manager and Hotel Management team.

If you have strong OPERA CLOUD experience and are ready to take on a leadership role, we would love to hear from you.

Please note: OPERA CLOUD experience is a mandatory requirement for this position.