Assistant Front Office Manager

About the role

Join the vibrant team at Chaweng Regent Co., Ltd. as an Assistant Front Office Manager on the beautiful island of Ko Samui, Surat Thani. In this full-time position, you will play a crucial role in ensuring exceptional guest experiences and maintaining the smooth operation of the front office. With your strong leadership and hospitality expertise, you will contribute to the overall success of this esteemed hospitality establishment.

What you'll be doing

• Supervise and coordinate the daily activities of the front office team, ensuring efficient and courteous service to all guests
• Assist in the planning and implementation of front office policies, procedures, and standards to enhance guest satisfaction
• Monitor guest feedback and address any concerns or issues in a timely and professional manner
• Contribute to the development and training of front office personnel to improve their skills and performance
• Collaborate with other departments to ensure seamless coordination and the delivery of a exceptional guest experience
• Maintain accurate records, reports, and documentation related to front office operations
• Provide support to the Front Office Manager in their absence and act as a backup when necessary

What we're looking for

• Minimum 5 years of experience in a front office or guest services supervisory role within the hospitality industry
• Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team
• Strong problem-solving and decision-making abilities, with a customer-centric approach
• Proficient in using front office software and computer systems
• Thorough understanding of hotel operations, including front office procedures, reservations, and guest relations
• Adaptable and able to work in a fast-paced, dynamic environment
• Fluency in English, both written and verbal, with additional language skills being an advantage