Assistant Front Office Manager

Brief Oversee Front Office operations, ensuring service quality, efficiency, safety, and staff professionalism.

Responsibilities

• Represent the hotel’s image and maintain a professional attitude both during and outside of working hours.
• Assist in the daily management of the Front Office department, ensuring compliance with service standards.
• Manage expenses and optimize revenue through room and service sales.
• Monitor and analyze operational results and propose solutions to improve efficiency.
• Ensure proper implementation of check-in, check-out, reservations, guest requests, and complaint handling procedures.
• Supervise, train, and assign tasks to staff; inspect the quality of work performed.
• Build good relationships with colleagues and all hotel staff.
• Consistently support, encourage, motivate, and assist team members.
• Oversee compliance with Occupational Health & Safety (OH&S), Equal Employment Opportunity (EEO), rehabilitation, and environmental protection regulations.
• Report and handle hazardous situations; review work processes to improve safety.
• Coordinate with departments and contractors to promote the implementation of OH&S, EEO, rehabilitation, and environmental policies.
• Ensure cleanliness, workplace safety, and proper conduct standards among staff.
• Perform other duties as assigned by superiors.

Requirements

• At least 3 years of experience handling all functions of the Front Office department.
• Ability to work in a computer-based environment and handle multitasking effectively.
• Language: Proficient in English (both spoken and written).
• Ability to work independently.
• Ability to review, evaluate, and make reasonable business decisions when solving problems.
• Good presentation skills.

Compensation And Benefits

• Attractive and competitive salary based on performance.
• Monthly service charge allowance.
• 13th-month salary bonus and annual salary review.
• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance based on actual salary.
• Meal allowance during shifts and free uniform provided.
• Dynamic, professional, and friendly working environment.
• Career development opportunities and skill enhancement training.

Branch: Villa Song

Location: Vietnam, Ho Chi Minh City

Address: 197/2 Nguyen Van Huong Street, An Khanh Ward,

Ho Chi Minh City, Vietnam

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