Assistant Front Office Manager

Assistant Front Office Manager Job Description

As an Assistant Front Office Manager for a luxury member-only club, youll assist the Front Office Manager in managing daily operations, supervising staff, ensuring high-quality member experiences, and maintaining accurate records, while adhering to service standards and policies.

Key Responsibilities Supervision and Team Management:

• Assist in the training, coaching, and development of front desk staff.
• Ensure staff adhere to service standards and policies.
• Manage staff schedules/rosters.
• Resolve customer complaints and issues.

Front Office Operations:

• Manage daily front desk operations, including check-ins, check-outs, and handling member inquiries.
• Oversee reservations and assignments of club facilities.
• Maintain accurate records and reports.
• Coordinate with other departments, such as housekeeping, sales, and accounting.

Member Experience:

• Provide exceptional customer service to members, ensuring a positive and memorable experience.
• Address and resolve member inquiries and complaints promptly and effectively.
• Monitor and maintain a high level of member satisfaction.

Administrative Tasks:

• Perform administrative duties, such as filing, data entry, and managing correspondence.
• Schedule appointments and meetings.
• Maintain calendars for senior staff.

Financial Performance:

• Contribute to financial performance through upselling and revenue generation.
• Conduct operational audits.

Scope and Attributes of the Position

• Prior hospitality experience, preferably in a luxury or member club setting.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.
• Ability to work under pressure and maintain composure in a fast-paced environment.
• Knowledge of front office operations and procedures.
• Proficiency in relevant software and systems (e.g., Prologic, Concept Shiji).
• Ability to work independently and as part of a team.
• Strong problem-solving and conflict resolution skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.