Assistant Front Office Manager

Position Summary

As an Assistant Front Office Manager, you will be responsible for managing all aspects of the daily operations, including guest service, training, hiring, and administrative responsibilities in accordance with brand standards and direction of the Front Office Manager.

Essential Functions

• Maintain a strong presence on the front desk to deliver exceptional guest service and provide coaching and counseling to front desk agents as needed.
• Handle guest complaints, problem-solving, disturbances, and any special requests during shifts acting as the Manager on Duty.
• Lead daily pre-shift meetings with the Front Office staff and hotel management to align on daily activities and priorities.
• Enforce asset control procedures, maintain accurate logs, inform staff about VIPs and special requests, and ensure adherence to the Guest Recovery program.
• Greet guests upon arrival, ensure special requests are fulfilled, and escort guests to their rooms when appropriate.
• Oversee arriving reservations, monitor no-shows, and encourage creative upselling opportunities to optimize hotel revenue.
• Recruit, retain, train, and monitor Front Office employees, ensuring compliance with hotel policies and maintaining a professional, service-focused environment.
• Coordinate with the Housekeeping Department to enhance guest services and ensure smooth cross-departmental communication.
• Adhere to the Front Office budget and ensure departmental supplies are replenished following established par levels.
• Ensure all Front Office staff are aware of and adhere to fire, emergency, and security policies and procedures.
• Maintain knowledge of and comply with departmental policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.

• Must be able to prioritize and work efficiently with limited supervision.

• Must be detail oriented and able to multi-task efficiently.

• Must be able to speak and understand and communicate the primary language(s) used in the workplace.

• General knowledge of the city where the hotel is located and its attractions.

• Extensive knowledge of the hotel, its services and facilities.

• Strong team player, able to partner with management and other employees in a professional manner.

Physical Requirements & Working Conditions:

The minimum physical requirements for this position include but are not limited to:

• Flexible and long hours sometimes required

• Must be able to lift and/or carry up to 50 pounds

• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation

• Ability to stand and walk for extended periods of time

• Ability to bend and twist, push and pull, stoop, and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected]

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Experience

Required

• 1 year(s): Experience in public guest/customer service position.

Preferred

• Hotel experience preferred

Education

Required

• High School or better

Behaviors

Required

• Enthusiastic: Shows intense and eager enjoyment and interest

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.