assistant front office manager

About the role

We are seeking an experienced and dedicated Assistant Front Office Manager to join PT Tri Jaya Sandy in Pekanbaru City, Riau. This is a full-time position that plays a crucial role in ensuring the smooth operation of our front office department and delivering exceptional guest experiences. As Assistant Front Office Manager, you will support the Front Office Manager in overseeing daily operations, managing staff, and maintaining the highest standards of hospitality service. This position is integral to the success of our hotel operations and directly impacts guest satisfaction and operational efficiency.

Key responsibilities

• Supervising and coordinating front office staff, including receptionists, concierge, and bell desk personnel to ensure efficient service delivery
• Managing guest check-in and check-out processes, ensuring accuracy and efficiency whilst maintaining a warm, welcoming atmosphere
• Addressing guest inquiries, complaints, and special requests promptly and professionally, ensuring guest satisfaction and resolution
• Overseeing room availability, reservations management, and coordination with housekeeping and other departments
• Monitoring front office operations to ensure compliance with company policies, procedures, and quality standards
• Assisting in staff training, scheduling, and performance management to maintain high service standards
• Managing front desk systems, including reservation software, key card systems, and communication platforms
• Conducting regular briefings and shift handovers to ensure effective communication across all shifts
• Supporting revenue management initiatives and upselling guest services to maximise income opportunities
• Maintaining accurate records, reports, and documentation related to front office operations
• Assisting the Front Office Manager with strategic planning and departmental improvements

What we're looking for

• Minimum 3-5 years of experience in front office operations or hotel management, with at least 1-2 years in a supervisory or assistant management role
• Strong knowledge of front office procedures, guest service standards, and hospitality best practices
• Proficiency in hotel management systems and reservation software
• Excellent communication and interpersonal skills with the ability to manage diverse personalities and resolve conflicts diplomatically
• Leadership abilities with the capacity to train, motivate, and support team members
• Strong organisational and multitasking skills with the ability to prioritise effectively in a fast-paced environment
• Problem-solving skills and the ability to remain calm under pressure whilst maintaining attention to detail
• Fluency in Indonesian and English; additional language skills are advantageous
• Flexibility to work on rotating shifts, including weekends and public holidays
• Professional appearance and demeanour befitting a hospitality environment
• A genuine passion for delivering exceptional guest experiences and commitment to outstanding service

What we offer

At PT Tri Jaya Sandy, we are committed to providing our team members with a rewarding career in the hospitality industry. We offer competitive remuneration packages that reflect your experience and contributions. Our benefits include opportunities for professional development and career advancement within a dynamic and growing organisation. We provide a supportive work environment where your dedication is recognised and valued. We encourage a healthy work-life balance and offer a range of employee benefits designed to support your wellbeing. As part of our team, you will have the opportunity to work with diverse guests and colleagues, developing valuable skills and building lasting professional relationships. We are proud of our inclusive culture and welcome applications from individuals of all backgrounds.

About us

PT Tri Jaya Sandy is a respected hospitality organisation based in Pekanbaru City, Riau, dedicated to providing outstanding accommodation and service experiences. We are committed to delivering excellence in every aspect of our operations, from guest services to staff development. Our mission is to create memorable experiences for our guests whilst fostering a positive and professional work environment for our team. We pride ourselves on our commitment to quality, integrity, and continuous improvement. With a focus on guest satisfaction and employee engagement, PT Tri Jaya Sandy is an attractive destination for hospitality professionals seeking growth and development in their careers.

Apply now

If you are a motivated and experienced hospitality professional ready to make a significant impact as an Assistant Front Office Manager, we would love to hear from you. Please submit your CV, a cover letter, and any relevant certifications or references to our recruitment team. Join PT Tri Jaya Sandy and become part of our commitment to exceptional hospitality.