Assistant Front Office Manager

The Plaza Hotel Hotel is looking for an experienced Assistant Front Office Manager or a successful Front Office Supervisor looking to take the next step, to join our high achieving Front Office Team on a full-time basis. The successful applicant will be dedicated to ensuring consistent high standards of service and hospitality from our front office team.  

As Assistant Front Office Manager, you will play a key leadership role in the day-to-day operations of the Front Office. Supporting the Front Office Manager and General Manager, you will ensure smooth arrivals, departures, reservations, guest communication, room allocation and seamless collaboration across departments while actively shaping the signature service culture.
 
Responsibilities

• Support the Front Office Manager in daily operations for a 100-room property
• Manage arrivals, departures, VIP setups, room allocations and daily reporting
• Maintain high accuracy with billing, cash handling, reconciliations and PMS processes
• Ensure clear communication and collaboration with Housekeeping, Maintenance and Food and Beverage departments
• Assist with forecasting, occupancy management, rate checks and reservation quality control
• Address guest concerns with professionalism and effective service recovery
• Uphold The Plaza Hotel's service culture and Prendiville Group operational standards

About You

• Previous experience as a Front Office Supervisor, Duty Manager, or AFOM in a hotel environment
• Strong understanding of front office systems, reservations, billing and reporting
• Excellent communication, leadership and problem-solving skills
• Confident managing busy check-in/out periods in a 100-room hotel
• Experience with RMS or similar PMS platforms
• Positive, hands-on leader who leads by example and thrives in a diverse team
• Ability to remain calm, professional and guest-focused under pressure

 Why Join?

• Join a supportive, family-owned group that values its people
• Genuine opportunities for development within Prendiville Group
• Strong culture of teamwork, respect and guest-driven service
• Competitive salary and stable long-term role

How to Apply
If you're ready to join a growing and dynamic hotel team we'd love to hear from you.  
 
Please apply with a current resume. Only shortlisted candidates will be contacted.