Assistant Front Office Manager

Overview

Join our dynamic hospitality team as an Assistant Front Office Manager, where your leadership and guest service expertise will elevate the guest experience to new heights. In this vibrant role, you will support the Front Office Manager in overseeing daily operations, ensuring seamless check-in and check-out processes, and fostering a welcoming environment for all visitors. Your energetic approach and hospitality background will drive team performance, uphold service standards, and contribute to the overall success of our hotel. This paid position offers a fantastic opportunity to develop your leadership skills within a lively, guest-focused setting.

Responsibilities

• Assist in supervising front desk staff to deliver exceptional guest services with enthusiasm and professionalism
• Support the implementation of hotel policies, procedures, and standards to ensure consistent service quality
• Coordinate guest reservations, arrivals, and departures efficiently while maintaining a positive atmosphere
• Handle guest inquiries, complaints, and special requests promptly and courteously to ensure satisfaction
• Oversee daily front office operations, including cash handling, billing accuracy, and reporting tasks
• Lead by example in demonstrating excellent communication skills in multiple languages or bilingual settings to accommodate diverse guests
• Collaborate with human resources to assist in staff scheduling, training, and performance evaluations
• Promote teamwork and motivate staff to achieve departmental goals while fostering a lively work environment

Experience

• Proven supervising experience within the hospitality industry or hotel environment
• Strong background in guest services with a passion for delivering memorable experiences
• Multilingual or bilingual abilities are highly desirable to connect with a diverse clientele
• Previous hotel experience is preferred to understand industry standards and operations
• Demonstrated leadership skills with the ability to inspire and guide team members effectively
• Knowledge of human resources practices related to staff management and development
• Excellent communication skills coupled with a positive attitude and energetic demeanor

Join us to be part of a vibrant team where your leadership fuels memorable guest experiences!

Pay: £27,500.00 per year

Benefits:

• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking

Work Location: In person