Assistant Front Office Manager

Job Overview

Join our dynamic hospitality team as an Assistant Front Office Manager, where your energy and dedication will elevate guest experiences and streamline front desk operations. In this vital role, you will oversee daily front office functions, ensure exceptional customer service, and support the management team in delivering seamless hospitality services. Your leadership will help create a welcoming environment that delights guests from check-in to check-out, fostering loyalty and positive reviews. This paid position offers an exciting opportunity to grow within a vibrant hotel setting, utilizing your hospitality expertise and multilingual skills to make every guest feel valued.

Responsibilities

• Assist in managing the front desk team to deliver outstanding guest services, including check-in, check-out, and concierge support
• Oversee hotel reservation systems such as HotelKey and property management systems (PMS) to ensure accurate bookings and guest records
• Handle guest inquiries via multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills
• Support the night audit process by reviewing daily financial transactions and ensuring accuracy in reports
• Implement hotel emergency procedures promptly and effectively during incidents or safety concerns
• Resolve customer service issues swiftly through problem-solving and effective client communication, ensuring guest satisfaction at all times
• Maintain comprehensive knowledge of hotel amenities, local attractions, and services to assist guests confidently and enhance their stay

Requirements

• Proven experience in hospitality management or front desk operations within a hotel or resort environment
• Strong knowledge of hotel management software such as OPERA and other property management systems (PMS)
• Excellent customer service skills with a friendly, proactive approach to guest relations
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
• Familiarity with hotel emergency procedures, night audit processes, and guest safety protocols
• Exceptional communication skills, including phone etiquette and client interaction across multi-line phone systems
• Ability to handle customer service challenges with professionalism and problem-solving acumen
• Previous experience working in resort settings or with hospitality reservation systems is advantageous

Embrace this opportunity to be a key part of our hospitality team—where your enthusiasm fuels memorable guest experiences!

Benefits:

• Employee discount
• Free parking

Work Location: In person