Assistant Front Office Manager

• To assist the Director of Rooms in managing and supervising the operations and maintaining the highest occupancy.
• Works closely with all departments, especially with Sales and Banquet, and ensures that tours, groups, conventions or cooperate clients are handled properly.
• Reviews, maintains and amends systems and procedures within the department.
• Assist in greeting and escorting important or very important guests (VIP).
• Support training programs and trains staff in accordance with company standards and policies.
• Handles guest complaints professionally.
• Prepares all reports as required.
• Inspects all areas of the operation for cleanliness and security.
• Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
• Performs other duties as assigned by Director of Rooms.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Employee discount
• Opportunities for promotion
• Staff meals provided

Experience:

• Front Office Supervisory: 2 years (Preferred)

Work Location: In person